Shipping policy

Shipping Policy

Trade Name: Brelkin

Contact Phone: +44 1214588554

Support Email: info@brelkin.shop

Registered Address: 113 Whitecroft Road, Birmingham B26 3RG, United Kingdom

Effective Date: June 2026

1. Order Processing & Dispatch Timeframe

All orders placed on Brelkin official store will complete payment validation, stock verification, product picking, quality inspection and protective packaging after payment is fully confirmed. Our fulfilment team operates Monday to Friday, excluding UK bank holidays, weekends and business suspension caused by force majeure.
All in-stock standard orders will be dispatched within 24–48 business hours upon successful payment clearance. Any payment completed on weekends or UK public holidays will start processing on the next working day, and the 24–48 hour dispatch countdown will commence from that working day.
If items are temporarily out of stock, delayed by supplier restock schedules or bulk pre-order reservations, our customer service team will send a formal notification email via info@brelkin.shop within 2 working days, providing three optional solutions for buyers: wait for restock full shipment, split delivery of available items first with backorders shipped separately, or unconditional full order refund with zero deductions. We will never ship substitute goods or partial parcels without the buyer’s written consent.
Customised, personalised and made-to-order merchandise requires extra production lead time, and the extended processing period will be clearly marked on each corresponding product page for pre-purchase reference.

2. Delivery Regions & Estimated Transit Duration

Once the parcel is scanned and handed over to logistics carriers, the standard worldwide transit time is 9–21 working days, covering UK domestic, all EU/EEA member states, USA, Canada, Australia and all other international destinations globally.
The 9–21 working day window is only an estimated reference and not a guaranteed delivery deadline. Delivery delays may be triggered by random customs inspections, peak shopping seasons, local national public holidays, carrier labour strikes, extreme weather disasters or sudden cross-border transport policy adjustments, all of which are outside our reasonable control. Brelkin shall not bear compensation liability for delays arising from these objective uncontrollable factors.

3. Shipping Cost Calculation & Free Shipping Threshold

All delivery fees are automatically calculated at checkout by our system based on three core factors: total packaged weight of ordered goods, recipient delivery postcode or destination country, and selected shipping service tier. All displayed freight fees include standard shockproof packaging materials with no hidden extra surcharges added after payment.

UK Domestic Free Shipping Rule

Orders with pre-tax merchandise subtotal of £40 and above qualify for complimentary standard ground shipping across UK mainland. This free delivery benefit does not apply to Scottish Highlands, Northern Ireland, Channel Islands and expedited shipping upgrades. Customers requiring faster delivery may voluntarily pay the freight difference regardless of free shipping eligibility.

EU & International Shipping Rules

Free standard shipping is not available under our daily baseline sales terms. Limited-time worldwide free delivery promotional campaigns will be prominently displayed on website homepage, product banners and checkout page with fixed valid start and end dates. All shipping discount codes and vouchers can only be redeemed strictly in accordance with the specific terms stated upon issuance.

4. Import Duties, VAT & Customs Liability Statement

  1. Parcels shipped entirely within the United Kingdom will not incur cross-border import tariffs. Any applicable sales tax will be calculated and collected at checkout in compliance with HMRC current tax regulations, independent of clauses within this shipping policy.
  2. For all EU, EEA and non-UK international orders, all destination-country import duties, local VAT, customs clearance administrative fees, commodity inspection levies and supplementary fines generated during inbound customs procedures shall be fully and solely borne by the receiving buyer.
It is the buyer’s exclusive obligation to research and understand local commodity import restrictions, tax brackets and entry regulatory requirements before completing checkout. If customs authorities detain parcels, levy supplementary tax penalties or refuse import entry entirely due to local import law limits, product inspection non-compliance or insufficient import documentation provided by the buyer, all resulting detention storage fees, round-trip return transportation charges and full goods forfeiture losses shall be undertaken solely by the purchaser. Brelkin will not provide any financial compensation for economic losses caused by destination customs intervention.

5. Claim Procedures for Damaged, Lost or Shortage Parcels

5.1 Damaged Goods Claim Guidelines

Customers must fully inspect the outer packaging immediately upon courier handover. If the carton shows obvious crushing, water soaking, tearing or structural breakage, buyers reserve the right to refuse signature acceptance and return the parcel directly to the courier driver on site.
For parcels already signed for delivery where internal products are found damaged after unpacking, buyers must gather complete supporting evidence including unmodified full photos of the original outer packaging, close-up detailed pictures of all damaged merchandise and a clear screenshot of the parcel tracking label. A formal damage compensation application must be submitted via info@brelkin.shop within 7 calendar days from the system-marked delivery date. Our after-sales department will complete full evidence verification within 3–5 working days upon receiving complete materials and provide two resolution options: free identical replacement reshipment or proportional/full monetary refund corresponding to the value of damaged goods. Any damage claim submitted outside the 7-day valid application window will be rejected, as the causal link between transit handling and product damage cannot be reliably verified.

5.2 Lost-in-Transit Parcel Investigation & Remedies

If logistics tracking information remains static with no updated movement records for an abnormally extended period, customers may submit a formal lost parcel inquiry through our official support email. Our team will initiate an official loss trace investigation with contracted courier partners. Formal written loss confirmation issued by the carrier generally requires a waiting period of 15–30 working days, varying per each logistics provider’s internal claim protocol. Once official carrier loss certification is obtained, customers may select either free duplicate reshipment of the complete order or a full unconditional refund of all lost merchandise value with no extra cost. We cannot process premature refunds or replacement shipments prior to receiving authoritative carrier loss verification documents.

5.3 Missing Item / Quantity Shortage Claim Standards

If partial ordered goods are found missing after unpacking, buyers must provide complete uninterrupted unpacking video footage and official parcel weight certification issued by the courier within 5 working days after delivery confirmation. Our team will cross-reference original warehouse picking logs, pre-shipment quality control records and carrier loading manifests to confirm liability attribution. After responsibility verification, we will either resupply all missing products free of delivery charges or issue a proportional refund matching the value of absent goods.

6. Handling of Undeliverable, Misaddressed & Refused Parcels

Buyers bear full responsibility for entering accurate recipient full name, complete detailed street delivery address, valid active contact telephone number and correct postal postcode during checkout order submission.
Parcels returned to our Birmingham warehouse due to buyer-side errors including inaccurate address input, unreachable recipient contact information, voluntary refusal of delivery without legitimate product quality objections, or prolonged recipient absence triggering automatic courier return will result in deduction of the original outbound shipping cost plus full round-trip return logistics fees from any issued refund. Customers who wish to arrange secondary re-delivery of returned goods must settle a brand-new full shipping fee to cover the second dispatch.
If parcels are returned solely as a direct result of internal warehouse picking errors or our own manual address entry mistakes, Brelkin takes complete responsibility for all freight costs and arranges complimentary re-delivery immediately after confirming the internal operational error.

7. 30-Day Return & Refund Supplementary Clause Linked to Shipping

We provide a unified 30-day return window for all eligible goods, calculated from the date logistics carrier marks the parcel as delivered:
  1. Customers requiring product returns shall send a formal return application email to info@brelkin.shop within 30 calendar days after delivery date; return requests submitted beyond the 30-day period will be rejected.
  2. Returned merchandise must remain unused, unwashed, intact with original packaging, brand tags and full matching accessories. Customised goods, clearance sale items and hygiene-sensitive products are non-refundable and non-returnable.
  3. Buyers shall bear all return shipping expenses unless the return requirement arises from our delivery error, wrong item dispatch or verified factory manufacturing quality defects.
  4. After our warehouse receives and completes inspection of returned goods, corresponding payment will be refunded to the original payment account within 3–7 working days. Partial deductions may apply if returned items show obvious wear, damage or missing original accessories.

8. Force Majeure Delivery Delay Exemption Clause

Brelkin shall be released from all contractual breach liability and compensation obligations for delayed shipments, suspended dispatch, stock shortages and logistics service interruptions caused by unforeseeable and uncontrollable force majeure events outside our reasonable operational supervision scope. Applicable incidents include but are not limited to natural disasters such as wildfires, floods, hurricanes and earthquakes; national extreme weather emergency alerts; sudden cross-border customs policy revisions; large-scale industrial strikes by international logistics carriers; public health lockdown control restrictions; temporary airway and seaport closures; and all mandatory regulatory measures issued by national government competent authorities. In the event of large-scale nationwide logistics disruption, we will publish real-time delay notification announcements on the official website homepage for all customers’ reference.

9. Policy Revision & Supplementary Terms Regulation

Brelkin reserves the unilateral right to revise, supplement and adjust all clauses contained within this Shipping Policy at any time, in response to updated UK domestic transportation regulatory standards, evolving cross-border international logistics frameworks and internal business operational adjustment demands. All revised policy terms take immediate legal effect upon publication on the dedicated policy page of our official website, with no separate individual notification required for existing or prospective customers. It remains the customer’s independent obligation to review our latest effective shipping policy content before placing each new order to stay informed of all current delivery rules and provisions.